Non-Financials – from box-ticking to impact

An event by the Center for Corporate Reporting  - sponsored by Sustainserv

Regulators all around the world (particularly the EU) require more non-financial disclosure. Large index investors do ask for non-financial data and information. And the public at large continues to call on businesses for more transparency. How can business make sure not to be trapped in compliance-oriented reactive box ticking exercises which only add to the cost of doing business?

You have the opportunity to learn from leading practices how Sustainability or ESG aspects are connected to business strategy, how they are included in the reporting and how they inform better business decisions. Addressing material non-financial aspect at the strategic level allows businesses to have a holistic view on long term value drivers both from a risk and opportunity perspective, overcome internal silos and biases and deliver outperformance.

Key-note speakers are:

Dr. Stephan Lienin is a Co-Founder and Managing Partner of Sustainserv, a Zurich and Boston based management consultancy founded in 2001. Sustainserv helps companies drive long-term value creation by connecting robust strategies and integrated management processes, rigorous performance metrics and effective communication to internal and external stakeholders.

Urs Baumann is Head Sustainability & Innovation and Head Development at Swiss Prime Site, the largest listed real estate company in Switzerland. The investment focus is on investments in prime quality properties and project and site developments in Switzerland. 

Dr. Jihane Ball is Dow’s Director of Global Product Safety and Compliance, with oversight for Dow’s global product stewardship program and product regulatory services in Europe, the Middle East, Africa and India. In this role, she also leads and enables the advancement of Dow’s 2025 Sustainability Goals. Previously, Jihane served in several roles in toxicology, product safety and compliance in upstream, market-facing and consumer businesses and in Dow’s U.S. Government Affairs and Public Policy group.



16.00 Door opening and registration

16.30 Welcome & Introduction
  • Welcome by Thomas Scheiwiller, Chairman of the Advisory Board, Center for Corporate Reporting (CCR)
  • Introduction of all participants

16.45 Driving impact through integrated strategies and communication

presented by Stephan Lienin, Sustainserv

17.05 The role of non-financials to shape business

presented by Urs Baumann, Swiss Prime Site

17.25 Valuing Nature in Business Decisions

presented by Jihane Ball, Dow

17.45 Q&A discussion

moderated by Thomas Scheiwiller

18.00 Apéro riche and Networking

Join Sustainserv at May 9th Event - Big Ideas, Short Pitches: Moving the Needle on Sustainability

Big Ideas, Short Pitches: Moving the Needle on Sustainability

On Thursday, May 9th, Sustainserv and Net Impact Boston will host the first annual, interactive roundtable event on ideas to transform the world. Speakers from various backgrounds in corporate sustainability, public policy, consulting, and sustainability ratings among others will pitch their ideas in five minutes to convince the audience of its potential. The pitches will be followed by a discussion among the panelists and audience facilitated by moderator and local comedian Steve Calechman to assess how their ideas hold up.

Big Ideas, Short Pitches aims to provide an exciting, unique forum where seasoned professionals and community members come together to engage in discussions about ideas that have the potential to revolutionize sustainability.


Date: Thursday, May 9, 2019

Time: 6:00pm - 6:30 pm - Registration & Networking; 6:30pm - 8:30pm – 5 minute pitches followed by lively Q&A

Location: Roxbury Innovation Center 2300 Washington Street 2nd Floor, Boston, MA 02119

Snacks and drinks will be provided by Sustainserv

RSVP on Eventbrite

Confirmed Speakers (more to follow):

Julie Whipple, Global Head of Corporate Responsibility at Qlik

As the Global Head of Corporate Responsibility and Director of, Julie leads the organization’s program towards global sustainability by empowering nonprofits to effectively serve our planet and vulnerable populations. Since Julie took leadership of Qlik’s social responsibility programs, Qlik has received numerous corporate responsibility awards and was named to the list of “Top 10 Most Innovative Companies for Social Good” by Fast Company magazine in 2017. Outside of Qlik, Julie serves as the founder and president of “WeeSeeHope USA Inc,” a non-profit supporting women and youth programs in Africa. Julie is also a board member to the Friends of Dana Farber Cancer Institute and is pursuing a degree in Corporate Sustainability at Harvard University.

Katie Schindall, Senior Manager and Lead for Circular Economy at Cisco

Prior to joining Cisco as the head of Circular Economy, Katie served as the Head of Product Sustainability at New Balance, where she drove strategies to reduce the environmental and social footprint of New Balance products across their lifecycles. Katie also has experience leading supply chain sustainability strategy at Dell and EMC’s Supply Chain Social & Environmental Responsibility (SER) and eWaste programs, developing and implementing strategies for the sustainable sourcing and recycling of EMC’s hardware products. Additional experience includes developing corporate engagement strategy at The Nature Conservancy, a Climate Corps Fellowship at Sodexo and research analysis and consulting with McKinsey’s Social Sector Practice. Katie also has an MBA and a Master of Environmental Management from Yale University.

Dr. Matthew Gardner, Managing Partner at Sustainserv

Dr. Matthew Gardner is a Founding Director of Sustainserv Inc, a Boston and Zurich-based sustainability and corporate social responsibility management consulting firm. In this role he oversees a portfolio of corporate sustainability consulting engagements including strategy development, data and analytics-focused projects and sustainability reporting. Matt teaches in the Sustainability and Environmental Management Program at the Harvard University Extension School. He also holds a doctorate in Chemistry from Michigan State University.

Shannon Fellows, Senior Associate at Sustainalytics

Shannon Fellows is a Senior Associate on Sustainalytics’ Client Relations team. Sustainalytics is a global leading independent provider of Environmental, Social and Corporate Governance Research and insights. Shannon supports prospective investor clients in determining the most effective way to integrate ESG information into their investment processes. She also serves as the co-chair of Net Impact Boston’s Events team, which aims to engage the Boston professional community with events that bring together like-minded individuals to use business as a force for positive environmental and social impact. Shannon holds a bachelor’s degree in Environmental Studies and Biology from Connecticut College.

Josh Ostroff, Partnerships Director at Transportation for Massachusetts

As Partnerships Director, Josh helps to connect our coalition with local and regional government, and with allied organizations and associations all throughout Massachusetts. Josh is a former Natick Selectman, where he is active in local government, a past president of the Massachusetts Municipal Association, and a strong proponent of transportation and public engagement.  Josh has a B.A. from Brandeis University.

Seeking a Junior Consultant/Consultant in Boston

Junior Consultant/Consultant in Corporate Sustainability (Full-Time)

Sustainserv, a fifteen-year old Swiss and US based sustainability consultancy, is seeking to hire a full-time junior consultant/consultant for its office in Boston. This team member will participate in a wide variety of projects in sustainability consulting, working for various clients from small and medium sized companies to large multinational corporations in sustainability strategy, quantitative assessments of sustainability and sustainability report development. We are a dynamic, fast moving firm seeking outstanding, high-potential people to join our team, who demonstrate the ability to contribute immediately to our work, and eventually lead projects.

Your responsibilities:

  • Support and contribute to multi-stakeholder consulting projects;
  • Support clients in sustainability strategy development, quantitative analysis and sustainability program implementation;
  • Participate in the development of environmental and sustainability reports, most aligned with the guidelines of the Global Reporting Initiative (GRI);
  • Help develop new products and services for our consulting practice in close collaboration with the teams in Boston and Zurich and external partners;
  • Assist in marketing and sales approaches for consulting services;
  • Assist in the development of project proposals, research reports, white papers, marketing materials, blog articles and other documentation.

We expect that you have:

  • A demonstrated interest in, passion for and knowledge of the subject of sustainability;
  • An unwavering commitment to quality;
  • Outstanding judgment under conditions of uncertainty;
  • The ability to be client-facing early in your career with us;
  • A fun, wicked smart, highly creative yet still detail-oriented personality

Required qualifications you must have:

  • Bachelor/Master Degree in engineering, sciences, journalism/communications, business or related fields;
  • Impeccable interpersonal, communication and self-motivation skills;
  • Superior writing skills– corporate/journalism/technical writing and editing – and oral presentation skills;
  • Expertise in the Microsoft Office suite of products.

Things that will give you a clear edge:

  • Experience in corporate communications, marketing or public relations;
  • 1-3 years experience in a professional consulting firm (environmental, communications or engineering);
  • Experience with environmental data accounting, greenhouse gas, energy and/or financial calculations;
  • Demonstrable skills in graphic design and or internet/IT technologies;
  • Foreign language skills, particularly German, is a strong plus.

Sustainserv is a management consulting firm specialized in the development of corporate sustainability strategy, programs and communications. Founded in 2001 by a team of PhD-trained scientists, Sustainserv has offices in Zurich, Switzerland and Boston, Massachusetts. Our international team combines its expertise in metric-driven analysis to provide comprehensive sustainability solutions that drive business growth. Our experience in different cultures helps us provide our clients with a global view on sustainability issues and build bridges between partners in different parts of the world.

To apply, please submit a resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.. No phone calls please.

Sustainserv Welcomes Spring Interns

Sustainserv welcomed two new interns to the Boston office in January: Dione Sun and Jamie Banks.

Dione attends Boston University and is pursuing a Bachelor of Science in Business Administration with a minor in Environmental Policy. At Boston University, Dione served as Director of the Environmental Affairs Department to engage students with sustainability on campus. Given her business and environmental education, Dione hopes to merge her passion for environmental sustainability with her interest in technology and business to pursue a career in corporate sustainability. Previously, Dione interned at IBM in Chicago and worked at a technology startup in Boston. Outside of work, Dione loves to read, try new foods, and travel, most recently to Paris and Morocco.

Jamie attended Bunker Hill Community College, UMass Boston, and Boston University to study environmental science and energy & sustainability management, with an emphasis on project management.  Prior to working at Sustainserv, Jamie was an athletic instructor, primarily teaching swimming and skiing.  While working at a ski resort in British Columbia, Jamie recognized the need for practical and effective sustainability efforts and is excited to pursue a career in the field of corporate sustainability.


Dione Sun (above) and Jamie Banks (below)

We are thrilled to have Dione and Jamie join our team. Please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it., Managing Partner of Sustainserv, if you have any questions.